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In order to use the MONILINK™ service you must be over 12 years old and accept
MONILINK™'s Terms and Conditions and Software Licence.
You should read our
Privacy Policy to make sure you
understand how we use and protect your personal data.
Enter the mobile phone number of the phone that you wish to use with the service.
We will then send you a text message - we use this text message to check that your mobile phone
and your mobile phone network are compatible with the service.
This message should arrive in the Message Inbox or Web Services Inbox on your mobile phone
within 60 seconds of your request.
If you have received the text message but cannot find it on your mobile phone then select
Mobile
Phone Help for assistance.
When you open this message, your mobile phone will connect to the mobile network and your
Handset Verification Code will be displayed. These are unique letters that allow
us to verify that the phone is in your possession.
Additional Information
If you are sure that your
Handset Verification Code has NOT arrived, then start the registration process
again from the beginning.
The
Handset Verification Code allows us to verify that the phone is in your
possession. This process stops anyone else from registering with your mobile phone number.
Additional Information
If you enter the
Handset Verification Code incorrectly more than three times, or misplace it, then
you will have to start the registration process again from the beginning.
We use your debit card in order to access your account details for banking services, such as
balance enquiries and mini statements. This is just like using your card in a cash machine or ATM
machine.
You will need to add at least one card in order to use the service.
You will need to enter the requested information from your card and the card holder's address.
This must be the address that is registered with your bank for that card. You will also be asked
for a nickname for the card, e.g. Joint Account. This nickname is used to refer to that card within
the service.
When you have entered all the card details you will be asked to confirm them. Once you are happy
that all the details are correct then click download now to continue with the registration
process.
Links:
We will send a second text message to your mobile phone. This text message is used to download
the service onto your mobile phone.
When you open the message, your mobile phone will connect to your mobile phone network. You will
then be prompted to download the service by following the instructions on your mobile phone. You
may be charged by your mobile network operator at their standard data rate for the download of the
service.
Additional Information
If you need to re-request the download of the service, then text 'fd' to 82428. We will then
resend the download text message to your mobile phone.
You may be charged by your mobile network operator at their standard text message and data
rates if you re-request the download of the mobile banking application.
Links:
Open the service by selecting it from your mobile phone application or games menu.
When you first use the service it will run a one-off process to set-up a secure connection.
After completing the one-off security process your mobile phone will connect to the service
(this may take a couple of seconds).
Additional Information
If your mobile phone fails to complete the security process successfully then you will need to
delete the service from your mobile phone and download it again by texting DOWN to 82428. (You will
not be charged for sending this text). If you have not already done so, you should get and install
the latest settings by selecting the
get latest settings
link from the
Download page of the registration process.
Links:
Group.
