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To register for the service using your mobile phone the first thing you must do is request the
service by sending a text message containing the word 'fd' to 82428.
We will then send you a text message within 60 seconds of receiving your request.
This message should arrive in your Message Inbox or Web Services Inbox (for help on your phone
see our
Mobile Phone
Help).
When you open this message, your mobile phone will connect to the mobile phone network and you
can then follow the instructions on your mobile phone to download the service.
You may be charged by your mobile network operator at their standard data rate for the download
of the service.
Additional Information
If your mobile phone or mobile network is not compatible with the service then you will be
informed via a text message. To use our service you may need to upgrade to one of the very wide
range of phones and networks that we support.
If you need to re-request the download of the mobile banking application, then text 'fd' to
82428. This will restart the registration from the beginning.
You may be charged by your network operator at their standard text message and data rates for
the download of the mobile banking application.
Open the service by selecting it from your mobile phone application or games menu.
On the first screen select 'Start', you will then be asked to enter your passcode.
Additional Information
When you first use the service it will run a one-off process to set-up a secure connection.
After completing the one-off security process your mobile phone will connect to the service
(this may take a couple of seconds).
If your mobile phone fails to complete the security process successfully then you will need to
delete the service from your mobile phone and download it again.
Links:
You will be asked a question about how
MONILINK™ can use your personal information.
- That it is OK for
MONILINK™ to use your personal data to provide you with service
updates.
Who are
MONILINK™
MONILINK™ provide the MONILINK™ service to you.
You should also read our
Privacy Policy to
make sure you understand how we use and protect your personal data.
When you first use the service you will need to select a passcode.
The passcode is your personal number which is used to access the service. You MUST keep this
number secret at all times.
You will need to use the passcode every time you want to use the service.
The passcode should be:
- A number between 5 and 8 digits long.
- Something that is difficult to guess.
- Secret to you.
The passcode cannot:
- Be a series of ascending digits e.g. 12345.
- Be a series of descending digits e.g. 54321.
- Have a single digit make up more than half of the passcode e.g. 88823.
We recommend that you do not use obvious dates, such as your date of birth, as these are easy to
guess.
We use your debit card in order to access your account details for banking services, such as
balance enquiries and mini statements. This is just like using your card in a cash machine or ATM
machine.
You will need to add at least one card in order to use the service.
You will need to enter the requested information from your card and the card holder's address.
This must be the address that is registered with your bank for that card. You will also be asked
for a nickname for the card, e.g. Joint Account. This nickname is used to refer to the card within
the service.
When you have entered all the card details you will be asked to confirm them. Once you are sure
that all the details are correct then you can either add another card or continue.
You can add up to 10 cards to the service.
Note: you don't have to enter all your cards now. You can add cards at any time, see
Add a
Card for more details.
Open the service by selecting it from your mobile phone application or games menu.
When you first use the service it will run a one-off process to set-up a secure connection. This
will take 60 seconds and produces a unique code which will be used to ensure all future connections
are completely secure.
After completing the one-off security process your mobile phone will connect to the service
(this may take a couple of seconds).
Additional Information
If your mobile phone fails to complete the security process successfully then you will need to
delete the service from your mobile phone and download it again (see the Mobile Phone Help).
Links:
Group.
